Delivering Quality Results

What is the value of an aggressive pursuit of quality improvement in the field of language management and translation services?

Working with the largest manufacturer in the world, who shares our passion for quality improvement, our implementation of the complete OmniLingua Translation and Information System (OTIS™) toolset, and use of the Society of Automotive Engineers’ (SAE) J2450 Quality Metric for translation services, resulted in exceptional quality improvement in numerous process areas. And of course, the continual quality improvement process is ongoing.

Metrics, Technology and People Working Together, as a System

The Metric

Achieving these results was the product of a close team relationship between OmniLingua language management professionals and our client, and the sophisticated combining of the J2450 Quality Metric and OTIS™ language management processes and technology.

The SAE J2450 Quality Metric is a standard of linguistic quality measurement for service documentation in the automotive industry, and has application for virtually any industry. It is an objective, highly effective scoring method which makes possible quantitive analysis in a previously-thought of “subjective” world.

The Technology

OmniLingua’s OTIS Management System is an outstanding technology system complement to the SAE J2450 Quality Metric. OTIS™ is a robust, integrated technology system that manages data, not files. Components of OTIS include:

• OTIS·author
  Tools to manage source data and terminology
• OTIS·project
  A 24-7 project work flow tool
• OTIS·listen
  Client and supplier feedback loops to improve our performance
• OTIS·trans
  A source-to-target language translator interface
• OTIS·mem
  A dynamic memory system with customization filter capability
• OTIS·quality
  Statistical control using customized language quality metrics

Achievement from the System

The OmniLingua and client team’s dedication to Statistical Process Control and quality process performance achieved significant advantages for this worldwide marketer. Using the J2450 Quality Metric and the OTIS™ toolset resulted in:

• Reduction of per word price by 83%
• Increased speed of cycle time by 83%
• Reduced translation error rates by 75%

OmniLingua is 100% committed to working with our clients to meet their quality standards. We have documented proof that our quality improvement toolsets ensure:

• Control of the translation process
• Understanding of performance factors within the process
• Implementation of data-based solutions for continual process improvement.

Contact OmniLingua today to learn more about how we can put the best quality improvement toolsets in the industry to work for you. Our quality professionals will not only help you use our robust processes for your translation and language management projects, but also help communicate the short and long-term value of continual quality improvement for translation processes.