News and Views

What are ISO 9001 and ISO 17100 and why should they matter to your team?

Dec 09, 2019

Category: Blogs

International standards issued by the International Organization for Standardization (ISO) have long been recognized and accepted in the manufacturing world, but have been less widely applied to services like the translation industry. Yet ISO certification can be equally beneficial when selecting and working with language service suppliers.

What are ISO 9001 and the translation-specific ISO 17100 all about and how can they benefit your company?

ISO 9001:2015

ISO 9001 is the international standard that specifies criteria for a quality management system: the collection of policies, processes and records that define how your company creates and delivers your product or service to your customers. It covers the responsibilities of management, the steps of product realization from design to delivery, measurement and analysis of process outputs and management of resources and the workplace. It was first published in 1987 and has been approved by more than 160 countries. The current version of ISO 9001 was released in September 2015.

This standard applies to all organizations, regardless of industry or size. Certified organizations

use the standard to demonstrate their ability to consistently provide products and services that meet customer requirements and to demonstrate their commitment to continuous improvement. More than 875,000 organizations in more than 190 countries were certified to this standard in 2018.

ISO 17100:2015

This is a relatively new official global standard, which as of November 2015 supersedes the old European standard EN 15038. Whereas ISO 9001 is very general and applies to all industries regardless of product or service, ISO 17100 is specific to the translation industry. It outlines the requirements for the core processes and resources necessary for the delivery of a quality translation service that meets client specifications, industry codes and best-practice guides or legislation. It also defines the minimum qualification requirements for human resources (translators, revisers/editors, reviewers, proofreaders, project managers, IT and technology resources) and mandates the safe and confidential handling of data.

Certification to both of these standards is issued by independent bodies based on extensive on-site audits by professional auditors. Annual surveillance audits ensure continuing compliance with the latest updates to the standard.

Why are these standards important?

The benefits of ISO standards have been experienced by companies of all sizes operating all over the globe.

  • Implementation of ISO standards leads to higher operational efficiency and greater quality and consistency of outputs. This leads to cost savings, more on-time deliveries and fewer complaints over time.
  • Certification to these standards simplifies the selection and ongoing qualification of new suppliers. They provide black/white proof of a supplier’s continuing commitment to quality and continuous improvement. Your own ISO audits are easier and faster when you can show that your suppliers are also certified.
  • ISO certification differentiates professional organizations invested in their long-term development and their customers’ needs from fly-by-night companies interested in short-term gains. You will be able to rely on and build long-term relationships with ISO-certified suppliers.
  • The process definition and documentation required by these ISO standards opens up the black box and allows transparency into a supplier’s processes, communication structures and responsibilities. This can simplify the integration of supplier processes into your internal workflow.
  • Process measurement and analysis are required by these standards: an ISO-certified supplier should be able to show you data on the quality of their outputs. This allows you to understand the suppliers’ inputs into your system and make evidence-based decisions.

ISO certification in Practice

OmniLingua has been focused on high quality processes and outputs since the mid 1990s and was first certified to ISO 9001 in 2009. Since then, OmniLingua has been audited annually by the well-respected global certifying body TÜV SÜD and is certified to both ISO 9001:2015 and ISO 17100:2015. To address the specific needs of our clients in the Medical Devices industry, OmniLingua is also certified to ISO 13485:2016, which we’ll write about in our next blog.

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Language in Focus: Ukrainian

Sep 24, 2019

Category:

New language law reflects language requirements in flux

Ukraine has been in the news quite a bit lately. Volodymyr Zelensky, a well-known Ukrainian comedian, won a surprise victory in the presidential election this spring and his party went on to win an overwhelming majority in parliamentary elections. Much is in flux in Ukraine and language is playing a role in the country’s political development, as seen in the recent passage of a language law that aims to strengthen and ensure the use of Ukrainian as the official state language.

What languages are currently used in Ukraine?

For centuries before its independence in 1991, Ukraine was part of the Russian Empire and then the USSR. During this time, the Russian language was promoted – often mandated.

As a result of this history, Ukraine is now basically a bilingual country. A survey conducted in March 2017 showed the following distribution of native speakers:

67.7% – Ukrainian
17.4% – Both Ukrainian and Russian
13.8% – Russian
1.1% – Other or Unsure

In this bilingual environment, Ukrainian switches between languages based on:

  • Geographic region: Ukrainian is dominant in the western part of the country; Russian is the primary language in the East and South.
  • Locale: Russian is spoken in big urban and industrialized areas, Ukrainian in villages and rural areas.
  • Situation: Ukrainian is used for formal communication (state institutions, schools), Russian is dominant in business as well as the traditional TV and print media.

As Ukrainization has progressed since the country’s independence, the use of Ukrainian in everyday life has increased. The continuing conflict with Russia has accelerated this trend.

Ukraine’s New Language Law

On July 17, 2019, a law went into effect that protects the Ukrainian language as the only official state language. It does not restrict the use of other languages within Ukraine but aims to ensure the official status, widespread use and ability of all Ukraine citizens and residents to speak Ukrainian fluently.

Relevant sections of this new legislation for business can be summarized as follows:

Websites, Mobile Applications, and Social Network Communications. Businesses registered and selling goods or services in Ukraine must maintain a Ukrainian version of their websites which loads by default for Ukrainian visitors and which is as informative as other language versions. Mobile applications and social network communications of companies providing goods or services in Ukraine must have Ukrainian-language versions.

Software User Interface. Computer software sold in Ukraine must have a user interface in Ukrainian and/or English or another official EU language. Since Russian is not an official EU language, it does not fulfill this requirement. Applications installed on products sold in Ukraine (for example on consoles, smartphones, etc.) must have a Ukrainian version equal in content and volume to other language versions.

Ecommerce, Advertising, and Consumer Information. Information provided to Ukrainian consumers must be provided in Ukrainian by default even when duplicated in other languages.

Print media, Television, and Film. The new law requires that 90% of TV and film content be in Ukrainian and that Ukrainian-language printed media and books make up at least 50% of the total output.

Business communication. Companies located in Ukraine (this includes the Ukraine-based subsidiaries, branches or representative offices of foreign companies) must prepare official business correspondence and employment agreements in the Ukrainian language.

The transition periods for compliance with these regulations range from 2 to 30 months.

Impact on translations and the translation industry

Although much will depend on how consistently the new law is applied, many global businesses active in the Ukrainian market will need to provide Ukrainian translations on a regular basis. There should be an immediate impact on the video game market and online retail sales, where Ukrainian is required but the main language is currently Russian. Dubbing and subtitling services should also be in greater demand since the new law stipulates 90% of TV and film content in Ukrainian. Over time, more software installed in products will need to be translated into Ukrainian since Russian versions no longer fulfill the requirements and most Ukrainians are not fluent in English as a second language.

The new law could also lead to greater standardization of the Ukrainian language. It establishes a National Commission on Standards for the State Language with the power to approve language standards, including terminology and spelling. Depending on how this commission proceeds, their work can have a favorable impact on translation consistency and quality measurement, while requiring attentive maintenance of existing translation memories.

Over the past decade, Ukrainian has become one of the standard translation languages for many global companies. Established language service providers like OmniLingua have teams of experienced Ukrainian linguists located in-country with their fingers on the pulse of their evolving native language. For a more detailed discussion about the impact of this new law on your business, give us a call. We would be glad to provide further information and help you with your future Ukrainian translation needs!

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Global Competitive Advantage

Jul 23, 2019

Category: Blogs

Localization strategies for successful global expansion

The time has come! Your new product or service has been successfully launched at home and you’re ready to expand to other global markets. But what’s the best way to approach this in order to avoid costly mistakes and create the maximum competitive advantage?

There are many aspects that need to be considered: which markets to target first, how to set up distribution and sales channels, how to ship goods, and determine salespricing for local markets. One key aspect that is often overlooked - or considered at a very late date - is the role that local language plays. With all the other aspects of a global launch to consider, you may think that you can rely on your English product information and website for a start and get around to translation at a later date. You may want to reconsider!

Localization requirements

In many cases, the decision whether or not to translate your product and user information is not up to you: it is mandated by local government regulations.

For highly regulated industries, translation of specific information is generally mandated. For example, as we wrote in our March 2019 blog, the new European Union Medical Device Regulation requires that regulated medical device content must be available in all 24 official languages of the EU Member States where the devices are distributed. China and Japan have strict general translation requirements for foreign countries seeking to enter their markets. And as one of our clients recently discovered, Québec has specific requirements for Canadian French translations. To avoid last-minute stress and expense, it is important to check regulatory requirements regarding language when preparing your global product launch. Your Language Service Provider can help you with this.

Market Advantages of Website Localization

You may hope to save time and money during your global launch by waiting to localize your website at a later date. If so, you will be losing access to many new potential buyers.

English is still the most popular language online, but it represents only 25.4% of worldwide internet users. China has by far the most internet users (731 million as of March 2017), followed by India with over 462 million internet users. Although some of these users, as well as many other global internet users, understand English, studies have shown that the vast majority of consumers prefer to buy from websites that are in their own language. In 2014, a survey by Common Sense Advisory found that 56.2% of consumers say that finding information online in their own language is even more important than price. Think of all those customers you are potentially missing out on, just by not having your website available in local languages!

Localization Strategies

So how can you incorporate localization into your global launch strategy?

  1. Budget. When choosing target markets, including localization costs in your ROI analysis. Discuss your plans with your Language Service Provider to get their input on the appropriate localization processes and obtain accurate cost and time estimates.
  2. Research. For each target market, base your localization strategy not only on regulatory language requirements but also research on customer linguistic needs and cultural expectations. You don’t want to make decisions based on assumptions. As Common Sense Advisory recently stated: “Offering translated versions of products and services means little to local customers if your underlying assumptions and designs stray too far from their expectations. Why? Because smart local and regional competitors will benefit from your lack of diligence and either block you from the start or rush in to fill the void.”
  3. Planning. Include localization considerations in the global launch roadmaps of all stakeholder groups, for example:
    • Marketing should address local branding and product names.
    • Regulatory needs to complete submission packages in the local language.
    • Technical Documentation needs to prepare existing content for translation: simplify syntax, grammar, and vocabulary, remove local idioms.
    • Production needs to consider the placement of locale-specific safety warnings. Coordinate project schedules with your Language Service Provider to ensure efficient translation processes and reduce time to market.
  4. Translation. Have stakeholders collaborate with your Language Service Provider on the translation of product information and marketing material, and localization of software, websites, and apps. As appropriate, a good Language Service Provider will adapt content to the target market to create an authentic look and feel, avoid local cultural taboos and (for websites) incorporate locale-specific keywords used by search engines most popular in the targeted markets. A post-translation feedback loop, with verification or review of the translation by native-speaking stakeholders in the target market, will ensure that your content has been rendered appropriately.
  5. Post-launch customer support. Create a plan and a system for collecting and responding to customer-generated data or requests. This might include incorporating native-speakers in your call center, implementing simple machine translation for online inquiries or creating additional locale-specific user information in the target market language.

There’s a lot to think about when venturing into the global marketplace. You have specialists and experts to provide financial, technical and marketing support. A good Language Service Provider will be able to help you with language-related aspects.

OmniLingua would be glad to provide further information and discuss your plans in more detail. Just contact us. We look forward to talking with you!

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Ingenuiti Announces New Location in Barcelona, Spain

Jun 20, 2019

Category: Press Releases

New Office Accommodates Rapid Growth in European Market

Ingenuiti, a leading translation and multimedia services company that optimizes training and communication content for all audiences, is continuing to expand; this time in the form of a new office opening in Barcelona, Spain.

Ingenuiti and its wholly-owned subsidiary OmniLingua have long served many European-based companies, and establishing a local presence to more effectively support their needs was essential. The new Barcelona office will operate as a hub for Business Development, Account Management, Project Management, and Software Development.

“Ultimately, this business decision was all about being close to our customers. Ingenuiti has seen a surge in demand from global organizations with European operations. Having a regional presence enables Ingenuiti and OmniLingua to more proactively communicate, plan and strategize with some of our key accounts in Europe. Additionally, we see this move as a base for expansion in the broader marketplace,” said Adam Eling, Vice President of Client Services.

“We knew the time was right, based on company growth, client needs, and trajectory. We wanted to ensure that we had the right location selected and the right personnel in place to open the office and establish our company culture and ethos. Barcelona is a great fit as we already had a foothold with some remote employees. With a reputation of high quality of life and lower cost of living, Barcelona is a hotbed of diversified business talent. This is a great new chapter for the company and we are excited about the positive impact this location will have for clients and partners,” noted Maarten Fleurke, CEO & Founder of Ingenuiti, LLC.

The Barcelona office officially opened the week of June 3rd, with key team members starting their roles in the new location throughout the month of June. The office will be comprised of a core team of legacy employees, as well as new hires.

About Ingenuiti

Ingenuiti is an industry-leading translation, learning and multimedia services provider whose solutions drive improved performance and global communications for corporations and NGOs. With a full spectrum of custom learning solutions and robust translation/localization capabilities, organizations have come to rely on Ingenuiti to solve their most critical training and global communications challenges. An ISO-certified company, Ingenuiti is unwavering in its commitment to quality, continuous improvement, and passion to facilitate our clients’ success. For more information, please visit www.ingenuiti.com and follow us on Facebook, LinkedIn, and Twitter.

About OmniLingua Worldwide, LLC

OmniLingua Worldwide, LLC provides translation, localization, and technology solutions to major clients in the life sciences, automotive, heavy equipment, and manufacturing industries. Founded in Chicago in 1980, OmniLingua’s corporate headquarters are now in Cedar Rapids, Iowa. The company is ISO 9001, 13485, and 17100 certified and has a long-tenured staff and worldwide network of linguistic partners who provide professional translation services to clients. Follow us on Facebook, LinkedIn, and Twitter.

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Marketing Translation vs. Transcreation?

Apr 23, 2019

Category: Translation Blogs Localization

You’ve just spent a lot of time and money on a new marketing campaign that is creative, witty and exactly captures your company’s brand message. You’ve tested and launched it in your home market and now you want to extend the campaign to other countries. How do you ensure that your core message is successfully captured in other languages? Is a standard translation process good enough for this purpose?

Marketing Translation

Marketing translation is a hybrid translation process. Translators are given instructions to focus on the source content, adapting or localizing cultural references, humor, idioms and slang only to the extent allowed by the source. Marketing translation is typically performed for more technical pieces such as catalogs, brochures, and sales sheets or for factual presentations and press releases. For marketing translations many language service providers (LSP) will use teams of translators who represent both the necessary subject matter expertise as well as marketing experience.

Transcreation

Transcreation differs significantly from the translation process: it doesn’t focus on the source text but rather on the concept or message and involves recreating this message in another language, for a different culture or target market. Transcreation is typically performed by multilingual copywriters or linguists specialized in marketing and is recommended for branded messaging: tag lines, slogans, product names, websites, multimedia, and video scripts. Just as the original marketing team needed time to discuss, create, and test the original message, linguists involved in transcreation need to collaborate with client-side marketing teams or agencies to thoroughly understand the marketing message and desired outcome up front and then at the back end to present and explain the transcreated results. Transcreation normally involves more steps, time and money than a marketing translation process, especially when the marketing message is short but far from simple. Taglines and marketing slogans are a good example. Translation of 3-5 words would normally cost pennies and be delivered immediately. Transcreation of a 3-word tagline, however, would be measured in weeks and charged by the hour.

When is Transcreation Needed?

Not all marketing campaigns are highly creative and the need for transcreation instead of marketing translation is not always obvious. Here are some of the aspects to consider in making this decision:

  • Who is the target audience? Are they likely unfamiliar with the language and culture of the source content? Is the intended target market of significant size and value for your company and worth the extra time and money to ensure successful messaging?
  • What is the content type? Is it highly figurative and abstract? Does the source message extend beyond the meaning of the written words?
  • What style is used? Are puns, idioms, or slang used? Does the content use any evolving, trendy language?
  • Are visual images included? Are the images culture-dependent? Do they require adaptation for other markets?

On receipt of a marketing project request, a good LSP will review the source content to determine the appropriate process: marketing translation or transcreation. If transcreation appears to be needed, a good LSP will interact with the client’s marketing team to document the intended goals of the message in a creative brief. Based on this creative brief and using the source text as a reference, the copywriter- linguists will “transcreate” the message to produce target language content that triggers the same emotional reactions as the original content. The results – often multiple alternatives, with back-translations and cultural explanations as appropriate – can then be discussed with client-side marketing teams and local stakeholders to ensure success.

Would you like more information or have a marketing project you’d like to discuss? Contact OmniLingua today. We'd be happy to answer any of your questions and walk you through project steps in further detail.

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How to Prepare for Europe’s Medical Device Regulation 2017/745 (EU MDR): Localization Tips and Best Practices

Mar 08, 2019

Category: Blogs Localization

The new European Union Medical Device Regulation (MDR 2017/745) brings significant changes to previous regulations. Device manufacturers who market products in the EU must be ready to meet the May 26, 2020 transition deadline. As the deadline nears, you may be realizing that under the new MDR, language and translations play a much more important role in regulatory compliance than before.

How does EU MDR impact your translation system?

Official Language Requirement: The new EU MDR regulation may change your current language selection requirements. Up until now, individual EU Member States determined their own language selection. This changes under the new MDR, which requires that all regulated medical device content be available in all 24 official languages of the Member States where the devices are distributed. If you haven’t already translated into all 24 languages, this may significantly increase the number of languages you support.

Content requiring translation: The scope of regulated medical devices has been expanded under the new MDR: products with non-medical purposes, such as colored contact lenses, are now included. In addition, translation requirements for devices currently regulated have been modified and expanded to include documentation from the manufacturer, analysis, management, authorization, marketing and distribution of medical devices. In most cases, existing technical documentation will need to be updated or revised to match the new MDR requirements.

Timing of translations: The position of translations in your workflow will probably also be impacted by EU MDR requirements. Under previous regulations, translations were primarily performed after CE marking. Under the new MDR regulations, translations of labeling and Instructions for Use (IFUs) are required as components of the technical dossier that is submitted for review to the Notifying Bodies. This moves the translation of product documentation up in the workflow. To meet new requirements, translation will have to be an integral step in many other phases also, for example post-market surveillance.

Quality Management: The new MDR requires supply chain transparency relating to quality systems and risk management. Your Language Service Provider (LSP) will need to support you with an effective Quality Management System that takes a risk-based approach to decision-making and management of 3rd party suppliers. Although not required, your LSP’s certification to ISO 13485:2016 can demonstrate compliance in this regard.

Translation Quality: The new MDR requires precise, clear language, especially on content intended for the end user. Labeling, IFUs, safety and clinical performance information must be clearly comprehensible and easily understandable to the intended user. This applies not only to the original source language but also to translated content. LSPs must give their translators additional training on this requirement and monitor their work to ensure compliant output.

Content/Translation Management: The new MDR puts a major emphasis on data and use of a central European database of medical devices, EUDAMED, to capture, correlate and exchange device information in all applicable languages. Considering the different types and sources of this information and all the revisions to existing technical documentation required by the new regulation, your LSP must be able to interact with client-based Content Management Systems and have an effective Translation Management System in order to ensure accurate global changes, consistent translations, traceability of work and cost-efficient processes.

How can you make the most of the time remaining?

LSPs like OmniLingua, who understand the new requirements of the EU MDR, will be able to proactively support you in achieving timely compliance with the new regulation. With certified ISO systems in place and trained translators at the ready, we can help you make sure that all of the necessary revisions and updates to existing documentation are applied for all of your EU markets.

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Questions to Ask When Selecting a Translation Provider

Nov 27, 2018

Category: Blogs

In our last blog post we discussed why certification to ISO standards is an important criterion when evaluating Language Service Providers. It functions not only as a globally recognized form of accreditation but shows that the certified LSPs are committed to a quality management system and offer services in line with international standards and industry best practices.

But beyond this basic qualification what else do you need to look for when selecting a new translation supplier? Browsing LSP websites will undoubtedly show that ‘speed,’ ‘quality,’ ‘accuracy,’ ‘punctuality,’ ‘reliability’ and ‘professionalism’ are mentioned more times than you can count. Every reputable LSP has to offer fast, high-quality, accurate, punctual, reliable and professional service. You’ll need to take a deeper look to see which provider best meets your organization’s requirements. Here are some questions to consider:

Does the LSP meet your business requirements?

  • Has it been in business long enough, with the operational and financial stability you require?
  • Is the LSP the right size for your organization and projects? How does its average annual revenue compare to your anticipated spend?
  • Are the LSP’s operations scalable to meet your needs, both in size and geographic location of offices as well as during peak seasons and holidays?
  • Does the LSP support all of the languages you require? All of the services you require?
  • Can the LSP provide good references from other clients and from their suppliers?

Do the services and systems offered match your organization’s level of localization maturity?

  • Are you looking for an LSP that will handle the complete translation process for you or do you have an in-house team that manages translation?
  • Are you looking for a technology offering or do you have your own in-house translation tools and system?
  • Does the LSP offer Machine Translation, if desired?
  • Can the LSP provide the reporting you need?

Are the LSP’s technology systems aligned with your internal systems?

  • Does the LSP support the necessary formats, system and data security requirements? Can your systems “talk” to each other?
  • Does the LSP provide the degree of automation that is right for you?
  • Does the LSP offer the desired level of technology support, consultation and innovation?
  • Are the candidate’s Accounts Receivable & Accounts Payable procedures and technology compatible with your internal requirements?

These questions are by no means universal or comprehensive. They represent a few dimensions that play a role when selecting a Language Service Provider. Your procurement process will need to define the critical services and criterion for your organization to enable selection of suitable potential LSPs.

OmniLingua would be glad to provide further information and discuss aspects of vendor selection with you in more detail. Just contact us. We look forward to talking to you!

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Why work with an ISO-certified LSP?

Oct 03, 2018

Category:

We’ve all faced the problem of having to decide who to turn to for help in solving problems: which doctor or lawyer to consult, which hairdresser or tax consultant … This is a fairly easy process if you can look at and judge the results of the work they’ve previously done.

But how do you select a language service provider (LSP)? It’s hard to evaluate the translation quality of a language you and your friends/colleagues don’t understand. How can you know if your carefully crafted safety warnings or marketing messages comes across as intended in a language you do not read or speak? And how can you determine if the LSP’s processes meet your quality requirements?

A good start in selecting the right LSP is to see if they are certified to recognized standards issued by the "International Organization for Standardization" (ISO). There are several ISO standards that apply to the translation industry, ranging from the very general ISO 9001, through the translation-specific ISO 17100 to various standards applicable to other industries which require translation services, such as ISO 13485 and ISO 14971.

Certification to these standards is issued by independent, external organizations based on extensive on-site audits by professional, trained auditors. Annual surveillance reviews ensure continuing compliance with the latest updates to the standards.

There are no guarantees for translation quality, but certification to ISO standards is a valuable method for narrowing down your list of potential suppliers. It provides a clear, traceable system for the accreditation of LSPs. Companies willing to invest the time and effort into establishing and maintaining their ISO certification demonstrate their commitment to a quality management system and offering the best services possible in line with international standards and industry best practices.

So what does this mean in practice? What are the actual advantages of working with a certified language service provider?

  • An ISO-certified LSP knows what they’re doing; their processes are tried and tested, predictable, traceable and efficient. Translation quality is ensured through hard-wired process requirements, including edit or revision of the original translation by a 2nd qualified, professional linguist.
  • Certified LSPs use professional linguists who are trained to capture the nuances of your message in accurate language appropriate to the subject matter and target audience. Documentation of linguists’ qualifications and training should be provided on request.
  • They employ experienced, competent project managers who consistently execute standardized processes and coordinate project communication, relieving the strain on your internal staff. You should be able to step back and monitor your projects’ progress with full peace of mind.
  • A certified LSP's linguists and project managers have access to and are skilled in the use of the appropriate translation management technology and tools to improve translation quality and consistency and to cut project time and cost.
  • ISO standards require high levels of operational security to ensure safe, confidential handling, storage, retrieval, archiving and destruction of data and documents.

And last but not least, if your company itself is also ISO-certified, working with an ISO-certified LSP makes everything easier, from onboarding (fewer hoops and less paperwork) to passing those important internal and external audits. It’s like fitting the pieces of a jigsaw puzzle together rather than pounding a square peg into a round hole.

OmniLingua has had a robust, mature quality management system in place since the mid-1990s. We first certified to ISO standards in 2009. Since then, OmniLingua has been audited annually by the well-respected global organization TÜV SÜD America, and is certified to the following standards:

ISO 9001

ISO 9001: 2015

Requires a quality approach, quality manual, standard processes and a direction to process improvement.

ISO 17100

ISO 17100:2015

Global standard for quality translation service that meets client expectations, industry codes and best-practice guides or legislation.

ISO 13485

ISO 13485:2016

Specific to Medical Device, Pharmaceutical and Clinical translation projects that require the absolute highest level of accuracy and consistency.



OmniLingua just had surveillance audits for all of these certifications in early September. We passed with flying colors, including 2 Best in Class findings.

To learn more about ISO standards for the translation industry and the processes OmniLingua has in place to ensure compliance visit our website or contact us today.

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What do you mean, my translators are on vacation??

Aug 24, 2018

Category: Blogs

Here you are, you have done it! You have finalized your content and your translation budget is approved, but when you call your language service provider to set up a project you hear that your dedicated translation team is not available – they’re out on holiday.

Anyone who interacts regularly with international business partners is familiar with the feeling – the rest of the world seems to have far more holidays and vacation time than the United States. In comparison to the 5 -15 paid vacation days and 8 holidays many Americans have, Western Europeans average 30-38 days of paid leave (public holidays plus paid days off work).

Just as US business pretty much comes to a halt over the Thanksgiving and Christmas holidays, other countries have similar periods where it’s all but impossible to reach business associates. China and Japan celebrate Golden Week, during which millions of people travel cross-country to gather with their families. Life in Israel and the Jewish community focuses on multiple high holidays every autumn. As a nation, the French take les grands vacances in July and August, and Western Europe celebrates a much longer Easter holiday than in the US. Commerce generally slows down or grinds to a halt during these periods.

The most common business model in the translation industry revolves around the use of translators who reside in their native countries and these translators obviously want to observe national holidays and go on vacation like the rest of their neighbors. In addition, many of them are freelancers and arrange their work so that they can take even longer vacations and breaks.

So how can you ensure that your dedicated team of translators will be available when you need them?

Being aware of when your international business partners’ national holidays are is an important first step. Many global corporations have internal systems for notifying employees about global operation closures. You can also expect your language service provider to keep an up-to-date overview of the availability of your translation resources. But the most important way to ensure availability of your dedicated translators is to involve your language service provider in long-term project planning and provide adequate advance notice of upcoming projects. This will secure availability of your dedicated translators despite vacation or holiday schedules and if necessary allow your language service provider to put trained back-up resources in place to meet your schedule. This is especially important for projects that overlap extended holiday periods and for critical translations with regulated short turnaround times, for example the translation of adverse medical event reports for ongoing clinical trials.

To ensure that our clients do not experience delays in project turnaround for their time sensitive projects, OmniLingua maintains project managers and translators on call over holiday periods to meet specific client needs and requirements.

We look forward to working with you to make vacations and holidays restful and relaxing – for everyone involved in your translation projects!


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Avoid Common Mistakes for Better eLearning Translation

Jul 20, 2018

Category: Blogs eLearning Localization

Translation of an eLearning course is often as important as the overall course design. Your course is not beneficial to your international employees if they cannot understand the information presented.

In our last blog “The eLearning Translation Process: What should you expect?” we focused on the actual steps in the eLearning translation process. Here we will highlight how to effectively plan for translation before the design process actually begins.

Companies that don’t plan ahead for eLearning translation often make mistakes that can greatly increase the time and cost it takes to fully translate the course. Here are some of the most common mistakes and tips on how to prevent them:

Inconsistent Terminology

To optimize learning, the terms you use should be consistent throughout your entire eLearning course. During course development content is often taken from multiple sources and written by multiple authors. This often leads to the use of multiple terms for the same meaning. If terms like “sales manager” and “account manager” are used interchangeably throughout the course, translators may differentiate between these roles, making it confusing for the end user to understand exactly what is meant.

Prevention: Create a Glossary

To prevent this from happening, come up with a glossary of terms before starting to create your eLearning course. Include job titles, specific industry terms, and any other phrases that you know will be used frequently throughout the course and may be expressed in multiple ways.

By creating an official glossary that defines exactly which words content creators should use in the course, you’re providing clarity and consistency in phrasing that will ensure clear guidelines for content creation and cleaner translations for your end users.

Too Many Characters with Speaking Roles

Including a multitude of characters with speaking roles can make for a fun, creative course, but also leads to additional time, expense and complications during the translation process. Think about it: you need the same number of voice talents used in the English version for each translated language. If the English version has 6 speaking characters and you are translating into 3 additional languages - you will need to hire 24 more voice talents and manage a large number of recorded files.

Many voice talents charge a minimum fee, even for a small speaking role. So a multitude of speaking characters can turn your course translation into a costly ordeal.

Prevention: Limit Speaking Characters

The simple solution is to limit the number of characters with speaking roles. The general recommendation is three: a narrator and two characters. Two characters and a narrator can accomplish nearly any conversation that you need to include in your eLearning course. By using fewer voice talents, you not only save money but decrease the amount of time it takes to translate and record your eLearning course.

Incomplete Source Files

When requesting translation, clients will sometimes hand us the English language course without any of the media assets used to create the course, for example source graphics, source video content, scripts, etc.

Without access to the full set of source files, extra time and effort is required during the translation process. Images that require adjustment will need to be re-created, text embedded in graphics will need to be extracted and narration transcribed for translation & timing. Without the source video, each time we re-render the video, quality deteriorates: the resolution of the final subtitled or dubbed target language may not be as high as the original.

Prevention: Establish Good File Management Procedures

Right from the start of your eLearning course creation, set up a standardized process for naming and filing all source files. Keep track of the base images for every graphic and archive them in an organized manner. Save your original video content as well, to simplify dubbing or subtitling.

Labeling your files clearly is essential to being able to find them easily. By creating different folders for each part of your eLearning course and labeling your files with a unique description of the image or video, you can prevent hours of searching or, having to recreate graphics.

Short Turnaround Time

All too often a company will work for months on their eLearning course and then expect translation to happen overnight. Predetermined project deadlines have to be met, so their eLearning translation is burdened by an unrealistic timeline.

Trying to push an unrealistic, fast turnaround generally only leads to poor translation quality, eLearning mistakes and an incomplete course. A poorly translated course can be detrimental to your international employee training program and can hurt the reputation of your company.

Prevention: Budget for Translation Time

Ideally, include your translation partner of choice in the initial project planning. Even without actual course material it is possible to create a rough translation schedule based on your project scope and language requirements.

As course design proceeds, notify your translation partner of changes in project scope and schedule. A good translation partner will work with you to design the necessary processes and schedule to meet changing project requirements.

If advance planning was not possible and you are faced with a very short time frame for translation of your eLearning course, talk to your translation partner about options. It may be possible to expedite translation of the course through use of additional resources, technology or parallel processes.

Collaboration and Communication are Essential

All of the common mistakes listed above can be prevented through proactive collaboration and regular communication with your eLearning translation partner of choice. Their involvement in the initial planning and ongoing project management meetings will help prevent surprises and delays in the final creation of the translated courses.

Planning ahead for translation can also help you better understand the process. If you have any questions about eLearning localization or preparing for the eLearning translation, don’t hesitate to contact us.

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